We are looking for a customer-focused and skilled Customer Service Representative to handle inquiries, resolve issues, and provide an excellent service experience across phone, email, chat, or in-person communication channels. The ideal candidate is patient, professional, and able to multitask in a fast-paced environment.
Key Responsibilities
Respond to customer queries via phone, email, chat, or face-to-face
Provide accurate information about products, services, and policies
Handle complaints, troubleshoot issues, and offer timely solutions
Record customer interactions, feedback, and service issues in CRM system
Process orders, returns, refunds, or account updates when required
Follow up with customers to ensure issue resolution and satisfaction
Maintain a polite, positive, and professional attitude at all times
Meet daily / weekly performance targets (response time, quality, etc.)
Collaborate with other departments to solve customer queries
Stay updated on product knowledge, updates, and company SOPs
Skills & Requirements
Previous experience in customer service or call center (preferred)
Excellent communication skills (verbal & written)
Strong problem-solving and active listening ability
Good typing, computer, and CRM software skills
Ability to stay calm and patient under pressure
Customer-first approach and positive attitude
Ability to multitask and work in shifts (if required)
High school diploma or equivalent (Degree preferred for some roles)
Key Qualities
Polite & empathetic communicator
Quick thinker, solution-driven mindset
Team player and self-motivated Good phone etiquette and professional tone
Benefits
Improves customer satisfaction and brand trust
Handles inquiries, complaints & issues quickly and professionally
Helps retain customers through quality support and relationship building
Reduces workload on sales, admin, and operations teams
Provides real-time feedback from customers to improve products & services
Enhances company reputation through positive interactions
Increases repeat business and customer loyalty
Ensures smooth communication across phone, email, chat, or in-person
Supports business growth with upselling & cross-selling opportunities
Keeps customer records organized in CRM for better service tracking
Vodafone Australia was originally established in 1992, and later merged with Hutchison Australia's 3 network in 2009 to form Vodafone Hutchison Australia (VHA). Read More
