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Full Time

Customer Service Representative

Date Posted: Apr 28, 2026 Melbourne, Victoria, Australia Vodafone
Weekly: $ 50,000 - $ 60,000
Job is expired

Job Detail

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Location Melbourne, Victoria, Australia
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Job Type Full Time
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Shift First Shift (Day)
analytics
Career Level Entry Level
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Positions 3
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Experience 1 Year
male
Gender No Preference
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Degree Intermediate/A-Level
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Posted 32d+ ago
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Job Post Expired May 30, 2026

Job Description

We are looking for a customer-focused and skilled Customer Service Representative to handle inquiries, resolve issues, and provide an excellent service experience across phone, email, chat, or in-person communication channels. The ideal candidate is patient, professional, and able to multitask in a fast-paced environment.
 
 Key Responsibilities
  • Respond to customer queries via phone, email, chat, or face-to-face
  • Provide accurate information about products, services, and policies
  • Handle complaints, troubleshoot issues, and offer timely solutions
  • Record customer interactions, feedback, and service issues in CRM system
  • Process orders, returns, refunds, or account updates when required
  • Follow up with customers to ensure issue resolution and satisfaction
  • Maintain a polite, positive, and professional attitude at all times
  • Meet daily / weekly performance targets (response time, quality, etc.)
  • Collaborate with other departments to solve customer queries
  • Stay updated on product knowledge, updates, and company SOPs
  •  
Skills & Requirements
  • Previous experience in customer service or call center (preferred)
  • Excellent communication skills (verbal & written)
  • Strong problem-solving and active listening ability
  • Good typing, computer, and CRM software skills
  • Ability to stay calm and patient under pressure
  • Customer-first approach and positive attitude
  • Ability to multitask and work in shifts (if required)
  • High school diploma or equivalent (Degree preferred for some roles)
 Key Qualities
  • Polite & empathetic communicator
  • Quick thinker, solution-driven mindset
  • Team player and self-motivated
    Good phone etiquette and professional tone

Benefits

  • Improves customer satisfaction and brand trust
  • Handles inquiries, complaints & issues quickly and professionally
  • Helps retain customers through quality support and relationship building
  • Reduces workload on sales, admin, and operations teams
  • Provides real-time feedback from customers to improve products & services
  • Enhances company reputation through positive interactions
  • Increases repeat business and customer loyalty
  • Ensures smooth communication across phone, email, chat, or in-person
  • Supports business growth with upselling & cross-selling opportunities
  • Keeps customer records organized in CRM for better service tracking

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Company Overview

Vodafone
Vodafone

Lara, Victoria, Australia

1 Current Jobs Openings

Vodafone Australia was originally established in 1992, and later merged with Hutchison Australia's 3 network in 2009 to form Vodafone Hutchison Australia (VHA).  Read More

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