Ashok Bombay Supermarket is a well-presented retail grocery store located in Blackburn, VIC, offering a wide range of Indian groceries, spices, fresh produce, frozen items, snacks, household essentials and specialty products. The store is known for serving local customers who are looking for authentic Indian products, reliable service and a convenient shopping experience.
Due to business and staffing needs, Ashok Bombay Supermarket is seeking a full-time Retail Manager to oversee daily store operations and support the continued smooth running of the business.
The Role
The Retail Manager will report directly to the owner and will be responsible for supervising store team members, managing daily retail activities and maintaining high standards across customer service, stock control, merchandising and store presentation.
The successful applicant will be a hands-on retail professional who can lead staff, communicate effectively with customers and suppliers, and ensure the store operates efficiently during regular trading hours and busy periods.
This is a full-time position based in Blackburn, VIC, with an annual salary of $80,000 plus superannuation.
Responsibilities
- Manage daily retail operations, including opening and closing procedures, customer service flow, staff allocation, product presentation and POS control.
- Supervise store departments including groceries, spices, snacks, frozen foods, fresh produce, dairy items, household products and specialty Indian products.
- Coordinate staff rosters based on customer traffic, weekend demand, delivery schedules, festive seasons and peak shopping periods.
- Maintain stock control across key product categories, ensuring product availability, accurate ordering, stock rotation and reduced wastage.
- Train staff in customer service, hygiene procedures, product handling, shelf presentation, stock replenishment, POS use and upselling.
- Monitor expiry dates, damaged stock, slow-moving items, product wastage and gross margin to support effective store performance.
- Ensure compliance with food safety, hygiene, cleaning schedules, workplace health and safety, and council requirements.
- Handle customer feedback, complaints and service issues in a professional manner to maintain customer satisfaction and store reputation.
- Support in-store promotions, seasonal offers and local marketing activities to attract families, students and local community customers.
- Review sales trends, customer preferences and product movement to improve stock planning, supplier ordering and store layout.
- Maintain equipment and store facilities, including fridges, freezers, weighing scales, POS systems, display shelves, storage areas and product displays.
Requirements
- A relevant AQF Associate Degree, Advanced Diploma or Diploma in a relevant field.
- Minimum 12 months’ multi-outlet retail experience at a managerial level.
- Minimum 12 months’ people management experience.
- Minimum 12 months’ experience in store merchandising, ensuring product placement aligns with store layout and customer preferences.
- Minimum 12 months’ experience using retail management systems and POS systems.
- At least 12 months’ experience supervising staff rosters, customer service standards, cash handling and daily store operations.
- Minimum 12 months’ experience managing stock control, supplier ordering, wastage reduction and product availability.
- Strong operational management background.
- Ability to embrace change at store level and support a positive team culture.
- Demonstrated visual merchandising and volume stock management abilities.
- Passion for driving customer service and improving the customer experience.
- Good time management skills and strong attention to detail.
