At NAB, we’re more than a bank — we’re a trusted partner in helping Australians achieve their financial goals. As a Customer Advisor, you'll be the face of NAB in your local branch, assisting customers with their everyday banking needs, providing solutions, and guiding them toward financial confidence.
Key Responsibilities:
Welcome and engage customers in a warm, professional manner
Assist with transactions, account inquiries, and basic banking services
Educate customers on digital banking tools and services
Identify customer needs and refer them to the right specialist (e.g., Lending, Business Banking)
Maintain accuracy and compliance with NAB policies and financial regulation
Contribute to a positive team environment and uphold NAB’s values
✅ What You’ll Bring:
Previous experience in customer service, banking, retail, or hospitality
Excellent communication and relationship-building skills
Confidence with using digital platforms and tools
A genuine desire to help customers succeed
Strong attention to detail and problem-solving ability
Team-focused attitude with flexibility to adapt in a fast-paced setting
Why Join NAB?
Competitive salary with performance incentives
Flexible working arrangements and paid volunteering leave
Structured learning, training, and career development programs
Inclusive, supportive, and values-driven workplace
Access to staff banking benefits and wellness initiatives
Competitive pay & bonuses
Flexible work arrangements
Career growth opportunities
Staff banking discounts
Health & wellbeing support
Paid parental & volunteer leave
Inclusive, diverse workplace
National Australia Bank (NAB) is one of the four largest financial institutions in Australia, providing a wide range of banking and financial services to individuals, businesses, and corporate clients. Established in 1982 through a merger, NAB has a... Read More
