Ocean 7 Days Pty Ltd is seeking a responsible, motivated and experienced Retail Manager to oversee the day-to-day operations of its convenience retail business. The successful candidate will be responsible for managing store activities, supervising staff, maintaining inventory, delivering excellent customer service and contributing to the overall performance of the business.
The Retail Manager will play a key role in ensuring operational efficiency, implementing company policies, overseeing financial procedures and maintaining compliance with relevant workplace, legal and regulatory requirements.
General Roles
- Oversee and manage the daily operations of the retail store(s).
- Supervise, guide and support staff to ensure smooth and efficient store operations.
- Maintain high standards of store cleanliness, presentation and security.
- Address customer enquiries, complaints and service-related matters professionally.
- Ensure company policies, procedures and operational standards are consistently followed.
- Maintain compliance with applicable legal, licensing and regulatory requirements.
- Undertake other reasonable duties necessary for the effective management and operation of the retail business.
Responsibilities
- Prepare staff rosters, allocate shifts and monitor employee attendance.
- Recruit, train, onboard and support the professional development of employees.
- Evaluate staff performance and provide ongoing guidance and feedback.
- Manage inventory levels and place stock orders with suppliers as required.
- Receive, inspect, store and organise incoming stock and deliveries.
- Monitor product availability, pricing, displays and merchandising standards.
- Oversee sales transactions, cash handling, banking and daily financial procedures.
- Prepare and maintain accurate daily sales and operational records.
- Monitor store expenses and assist with financial planning and cost management.
- Ensure compliance with workplace health and safety policies and procedures.
- Monitor stock levels, investigate discrepancies and implement measures to minimise stock loss.
- Coordinate stock deliveries and transfers between stores when required.
- Communicate effectively with suppliers, contractors and other business stakeholders.
- Ensure store equipment, facilities and premises are properly maintained.
- Identify operational challenges and implement effective, practical solutions.
- Support sales targets, promotional activities and strategies to improve overall store performance.
- Prepare operational reports and provide regular updates on store performance to business owners or senior management.
